Inbox · Music School Manager

Inbox

Ticket-based email, SMS, and portal communication for the whole team.

Get started
musicschoolmanager.com/dashboard/inbox

Shared Inbox

Every client request, across every channel

4 open requests

Open

4

Waiting

2

Resolved

28

Request queue

Reyes family

Make-up credit question

SMSOpen

Ticket #12

Reyes family

Make-up credit question · Ticket #12

Open
EmailMon

Your make-up credit is on Sofia's account and can be used for an available voice lesson.

SMSToday · 9:42 AM

Hi! Which Saturday times can we use Sofia's make-up credit for?

Private staff comment

@Maya confirmed the credit is valid. Two Saturday openings remain.

AI Assistant · optional

I summarized the history and prepared a reply with the two available times.

Create SMS draft
Wait for clientResolve

Inbox

A shared, ticket-based Inbox

One inbox. Nothing missed.

You should not need three email accounts, a separate SMS platform, and task software just to keep up with your families. musicschoolmanager brings every message, client conversation, and request into one shared ticket-based inbox, so your team can respond, assign, track, and resolve everything from one place.

  • Turn any email or text into a trackable ticket with a clear owner and next step
  • Keep conversations, requests, and client history connected in one place
  • Hand off eligible tasks to the built-in AI assistant with the optional Assistant package
musicschoolmanager.com/dashboard/inbox

Shared Inbox

Every client request, across every channel

4 open requests

Open

4

Waiting

2

Resolved

28

Request queue

Reyes family

Make-up credit question

SMSOpen

Ticket #12

Reyes family

Make-up credit question · Ticket #12

Open
EmailMon

Your make-up credit is on Sofia's account and can be used for an available voice lesson.

SMSToday · 9:42 AM

Hi! Which Saturday times can we use Sofia's make-up credit for?

Private staff comment

@Maya confirmed the credit is valid. Two Saturday openings remain.

AI Assistant · optional

I summarized the history and prepared a reply with the two available times.

Create SMS draft
Wait for clientResolve

Every request gets a clear next step

Your team can pick up the conversation, see what happened, and carry it all the way through to done.

Bring every message into view

Email, SMS, and portal messages land in one queue, so your team can stop checking three places.

Always know what is waiting

Open, Waiting on client, and Resolved make the next step obvious. New replies return to the active queue automatically.

Keep one complete client history

A conversation follows the same person from first inquiry to enrolled family, while each request stays easy to track.

Hand off without losing context

Leave a private note on the exact message and mention the teammate who can take it from there.

Inbox in practice

Give every request a clear owner and a clear finish line

Parent requests should not vanish inside a staff member’s email, a separate texting app, or a sticky note on the front desk. Inbox brings email, SMS, and portal messages into one shared queue with the family history and current request attached.

Open, Waiting on client, and Resolved show your team exactly where each request stands. When a family replies or a send fails, the ticket comes back to the active queue, so unfinished work is hard to miss.

Inside a working school

Respond faster without living in five tools

Keep the conversation and the work together until a real person has closed the loop.

Front desk, Monday at 8:42 AM

Make a family reply visible to the whole team

A parent’s text lands in the shared queue with the family history, delivery status, and current ticket state attached. The next authorized teammate can see what happened, who owns it, and what still needs a response.

What changes

The request stays visible until someone handles it, even if the original staff member is out for the day.

musicschoolmanager.com/dashboard/inbox

Shared Inbox

Every client request, across every channel

4 open requests

Open

4

Waiting

2

Resolved

28

Request queue

Reyes family

Make-up credit question

SMSOpen

Ticket #12

Reyes family

Make-up credit question · Ticket #12

Open
EmailMon

Your make-up credit is on Sofia's account and can be used for an available voice lesson.

SMSToday · 9:42 AM

Hi! Which Saturday times can we use Sofia's make-up credit for?

Private staff comment

@Maya confirmed the credit is valid. Two Saturday openings remain.

AI Assistant · optional

I summarized the history and prepared a reply with the two available times.

Create SMS draft
Wait for clientResolve

Admin handoff, 11:05 AM

Get a useful first draft without giving up control

Your admin asks Assistant to summarize the ticket history and prepare a reply using the family record. The draft returns to the same workflow for a person to edit and approve before anything is sent.

What changes

The first pass takes less time, while your front desk still owns the tone, answer, and send.

musicschoolmanager.com/dashboard/assistant

Assistant

Using your school records

    Proposed changes are ready for your review. Nothing changes until you approve it.

    Simple pricing

    One platform, sized to fit your studio

    Start with the scheduling essentials for your freelance studio, or run an entire school with unlimited students and teachers.

    Freelancer

    A flexible teaching schedule without piecing together multiple tools.

    Scheduling essentials

    • Recurring weekly lesson scheduling
    • Trials and make-ups in the same calendar
    • Flexible lesson durations
    • Availability and personal blockouts
    • Attendance and cancellation tracking
    • Automated lesson reminders

    Pipelines are available as an optional add-on.

    $49/month

    Independent teachers

    Get started

    Music School Manager

    Multi-teacher, multi-room booking with enrollment, billing, and family communication in one place.

    Everything you need to run your school

    • Pipelines and lead management
    • SMS, email, and communications
    • Scheduling and attendance
    • Billing, invoices, and payments
    • Pre-built plans and workflows
    • White-glove onboarding
    • Support ticketing
    • Make-up booking
    • Family and client portal
    • Events and programs
    • Unlimited students
    • Unlimited teachers

    $249/month

    Includes one school

    Get started

    Inbox FAQ

    Inbox questions

    How the shared queue, ticket states, team handoffs, and optional Assistant package work together.

    Which communication channels appear in Inbox?

    Inbox brings together email, SMS, and portal messages in one ticket-based workspace.

    What happens when a client replies to a resolved or waiting request?

    The request returns to Open so the new response appears in the team’s active work queue.

    Can Assistant respond to tickets automatically?

    Assistant can summarize history and prepare a reviewable email or SMS draft. Staff remains in control of the final message and send action.

    Explore general questions