Shared Inbox for music schools
A shared, ticket-based Inbox
One inbox. Nothing missed.
You should not need three email accounts, a separate SMS platform, and task software just to keep up with your families. Music School Manager brings every message, client conversation, and request into one shared ticket-based inbox, so your team can respond, assign, track, and resolve everything from one place.
- Turn any email or text into a trackable ticket with a clear owner and next step
- Keep conversations, requests, and client history connected in one place
- Hand off eligible tasks to the built-in AI agent with the optional Agent package
- Wei Chen9:41 AMRecital feesCould you resend the invoice to my work email?With Sam
- Ingrid Andersson8:15 AMMake-up requestLeo is sick today. Can we reschedule?Reply drafted
- Claire LaurentYesterdayPausing cello lessonsWe’d like to pause Theo’s lessons until November.Resolved
Every request gets a clear next step
Your team can pick up the conversation, see what happened, and carry it all the way through to done.
Bring every message into view
Email, SMS, and portal messages land in one queue, so your team can stop checking three places.
Always know what is waiting
Open, Waiting on client, and Resolved make the next step obvious. New replies return to the active queue automatically.
Keep one complete client history
A conversation follows the same person from first inquiry to enrolled family, while each request stays easy to track.
Hand off without losing context
Leave a private note on the exact message and mention the teammate who can take it from there.
Inbox in practice
Give every request a clear owner and a clear finish line
Parent requests should not vanish inside a staff member’s email, a separate texting app, or a sticky note on the front desk. Inbox brings email, SMS, and portal messages into one shared queue with the family history and current request attached.
Open, Waiting on client, and Resolved show your team exactly where each request stands. When a family replies or a send fails, the ticket comes back to the active queue, so unfinished work is hard to miss.
Connected in one workflow
- Email, SMS, and portal messages in one queue
- Family identity and conversation history
- A visible status, owner, and next step for each request
- Private team notes and direct mentions
Inside a working school
Respond faster without living in five tools
Keep the conversation and the work together until a real person has closed the loop.
Front desk, Monday at 8:42 AM
Make a family reply visible to the whole team
A parent’s text lands in the shared queue with the family history, delivery status, and current ticket state attached. The next authorized teammate can see what happened, who owns it, and what still needs a response.
What changes
The request stays visible until someone handles it, even if the original staff member is out for the day.
Admin handoff, 11:05 AM
Get a useful first draft without giving up control
Your admin asks Agent to summarize the ticket history and prepare a reply using the family record. The draft returns to the same workflow for a person to edit and approve before anything is sent.
What changes
The first pass takes less time, while your front desk still owns the tone, answer, and send.
Simple pricing
One platform, sized to fit your studio
Start with the scheduling essentials for your freelance studio, or run an entire school with unlimited students and teachers.
Freelancer
A flexible teaching schedule without piecing together multiple tools.
Get early access$49per month
For independent teachers
Scheduling essentials
- Lessons, groups, bands and events
- Trials and make-ups on one calendar
- Availability, attendance and cancellations
- Invoices, payments and reminders
- Email, SMS and the family portal
- Practice assignments
Music School Manager
For growing schoolsMulti-teacher, multi-room booking with enrollment, billing and family communication in one place.
Get early access$249per month
Includes one school
Everything in Freelancer, plus
- Unlimited teachers and students
- Pipelines and lead management
- Rooms and make-up booking
- Events and programs
- Pre-built plans and workflows
- Support ticketing and white-glove onboarding
Optional add-ons
AI agent
The world’s first AI-native agent built for music schools.
- Daily brief
- Sales follow-up
- Sick-day planning
- Rescheduling
- Payment reminders
- Report cards
$99per month
Pipelines
FreelancerLead tracking and automatic follow-up for independent studios. Included with Music School Manager.
$25per month
Additional teaching locations
Add another school and manage it from the same account.
+$199per location, per month
Monthly AI usage limits apply. Additional usage is billed separately; limits and rates may change.
Inbox FAQ
Inbox questions
How the shared queue, ticket states, team handoffs, and optional Agent package work together.
Looking for something else? Explore general questions
Inbox brings together email, SMS, and portal messages in one ticket-based workspace.
The request returns to Open so the new response appears in the team’s active work queue.
Agent can summarize history and prepare a reviewable email or SMS draft. Staff remains in control of the final message and send action.
More music. Less managing.
Grow your school while spending less time managing it. Get early access to the new Music School Manager.
No account to create. No payment details.